Software isn’t perfect, no matter what. When the people using your software are confused, need to get started, don’t understand a new feature, or are experiencing a problem, they will want to get help. If getting help is too hard, they will stop using
Do you ever find yourself asking these questions? How was I supposed to know?Wait, have I forgotten to CC someone in?Uh, did I just accidentally CC someone from the wrong company?Where did Andrew put his meeting notes?Where is that long